Contact us

CONCEPT-STORES

Marina Anouilh 6A Promenade          3780 – Gstaad  Suisse

Anna Maria  Platea 1                          28084 – Fiscardo  Céphalonie Grèce

 Metiss  31 rue du pouilly                        1370 – Piétrain – Belgique

Coccinelles et compagnie                       4 rue saint hubert                                  6730 – Lahage                                      Région du Luxembourg

How does it work at UUNGU?

At UUNGU, we have four models in our closets. And we offer them to you during pre-orders.

Why this pre-order system?

As you probably already know, we operate almost exclusively on pre-orders. This system allows us to produce the right quantity without overproduction.

With UUNGU, we are trying to align ourselves with a consumption and production model, with a fair price that allows us to remunerate all our employees fairly, make their work centered on your needs, reduce storage and produce less waste. We hope you will trust us because the value for money is worth the detour.

Since the launch of UUNGU, we have always operated on pre-order, which allows us to produce the right quantity. As a result, our exchange times are longer because we are carrying out new creations in the workshop for the occasion.

How to order your sandals?

Very simple ! You just need to access the UUNGU online store. You will be able to discover the UUNGU pieces offered. Put the piece of your choice in the basket, specifying your size. Validate and make the payment.

You will then receive an email confirming your order with its number.

You can also order two or more pieces at a time. Simply increase the number of units of the part in your basket. And if you want other pieces, we invite you to close your basket and you can continue shopping without limit. Don’t worry, closing your cart doesn’t delete it.

Can I modify my order?

To modify an order, you must contact us at support@uungu.com. However, there are some cases in which we cannot modify an order, we detail them for you just below:

 – If after a pre-order you realize that you have made a mistake on the model and/or size, we invite you to contact us by email immediately. We will do our best to make your change. But as you know, we try to produce in a reasoned way by avoiding overproduction, and we send the right quantities to produce to our artisan collaborators in Kenya as soon as the pre-order ends to limit your waiting time. It therefore happens sometimes that we cannot make any modifications because the production has already started in the workshop.

 – If your package is already in the hands of the carrier, unfortunately we can no longer make changes to the order. You will then simply have to send us your part. We put all the explanations in our return form

 – If you bought during a sale on stock, there we can make the modification provided that the part is available in stock.

Where can I find my invoice?

All your invoices are available from your UUNGU customer area. Simply select the order and click on “Print Invoice”.

 Otherwise don’t panic, we also put a copy in the package during shipment and you always have the possibility to request it by email at the email address: support@uungu.com.